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17% YoY Growth Initiative
↳ ENT New Sales
↳ ENT Expansion
↳ ENT Retention
↳ SMB New Sales
↳ SMB Expansion
↳ SMB Retention
↳ MKTG SMB Paid Media
↳ MKTG ENT ABM Campaigns
SO Integration
↳ SO Int Wave Alpha
↳ SO Int Wave 0
↳ SO Int Wave 1
Intercom
↳ Enterprise Chat launch
✓
↳ Enterprise Knowledge base
✓
↳ MM Live Chat
↳ MM Knowledge base migration
↳ Customer Portal Set up
↳ Third Line Support Set up
Nooks.AI
SMB Nooks
Hardware Outsourcing
SIS Channel Strategy
Finance AP Inbox Automation
↳ AP Inbox Auto tagging & Replies
↳ AP Invoice Data Extraction into Netsuite
GAI Optimization
MM SuperBenji Expansion
Automating Foundations Onboarding
Account Team Inbox Automation
Customer Support Traffic Lights
Credit Card on File
NA Bundles
Automated Opportunity, Expansion and Churn scores
Automated Now Cast
HIPAA
Banking Consolidation
Orders to Cash
17% YoY Growth Initiative
Hadleigh & Tammy
$
ENT New Sales
Tammy
$
ENT Expansion
Tammy
$
ENT Retention
Tammy
$
SMB New Sales
Hadleigh
$
SMB Expansion
Hadleigh
$
SMB Retention
Hadleigh
$
◄
►
SO Integration
Chris
SO Int Wave Alpha
Chris
SO Int Wave 0
Chris
SO Int Wave 1
Chris
Intercom
Matt Cantor
Enterprise Chat launch
Matt Cantor
Enterprise Knowledge base
Matt Cantor
MM Live Chat
Matt Cantor
MM Knowledge base migration
Matt Cantor
Customer Portal Set up
Matt Cantor
Third Line Support Set up
Matt Cantor
Nooks.AI
Alex B.
SMB Nooks
Nicole
AI
$
Hardware Outsourcing
Katie
SIS Channel Strategy
Sebastian Jensen
Finance AP Inbox Automation
Andy
AI
AP Inbox Auto tagging & Replies
Andy
AP Invoice Data Extraction into Netsuite
Andy
GAI Optimization
Thomas R.
AI
MM SuperBenji Expansion
Temi
AI
$
Automating Foundations Onboarding
Rowe
AI
Account Team Inbox Automation
Chelsea
AI
Customer Support Traffic Lights
Reg/Richard
AI
Credit Card on File
Alex L.
NA Bundles
Shauna
Automated Opportunity, Expansion and Churn scores
Karan
AI
Automated Now Cast
Michelle
AI
HIPAA
Josh Gilliam
$
Banking Consolidation
N/A
Orders to Cash
Jolie
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Q1
Q2
Q3
Q4
Project Details
Hover over or click a project bar to see details.
Owner:
${owner}
Executive:
N/A
Project Manager:
N/A
Status:
On Track
Completion:
75%
Timeline:
Mar 1, 2025 - Jun 30, 2025
ARR Impact ($K)
5778.2K
+112.5K
+187.0K
TBD
+100.0K
+13.6K
TBD
+195.0K
+100.0K
6536.3K
+12.3K
+361.7K
+67.0K
441.0K
Zoom Out
$K Impact
4000K
-2000K
-1000K
0K
1000K
2000K
3000K
4000K
5000K
6000K
10000K
8000K
-4000K
Hardware
Cost Reduction
Baseline
ARR
Auto BDR
Campaigns
Nooks.ai
Platform
SO
Retention
Pricing
Harmonization
NA
Bundles
SO
Integration
HIPAA
Compliance
SIS Channel
Strategy
Total
ARR
Intercom
Savings
Credit Card
on File
Hardware
Cost Reduction
Total Bottom
Line Impact
100%
Chart created using amCharts library
Quarterly Deliverables
Click a Quarter (Q1-Q4) in the timeline above.
Key Risks
Timeline constraints for global rollout
System updates needed for plan changes
Completed Projects
SuperBenji
Alex B. | Jolie
Nooks.AI
Alex B. | Jolie
Credit Card on File
Alex L. | Ruben
NA Bundles
Shauna | Ruben
MM email/tickets transfer to intercom
Matt Cantor | Monitoring
SuperBenji
Alex B.
!
KPI
Nooks.AI
Alex B.
✓
KPI
Credit Card on File
Alex L.
✓
KPI
NA Bundles
Shauna
✓
KPI
MM email/tickets transfer to intercom
Matt Cantor
✓
Jan
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Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Q1
Q2
Q3
Q4
×
Customer Support Traffic Lights - Q3 Deliverables
Quarterly Deliverables Q3:
-Integration with Dino with Intercom
-Dashboard Creation
-Sentiment Analysis
-System Prompt